How to request app support

Created by Ndumiso Tembe, Modified on Tue, 7 Feb, 2023 at 2:50 PM by Ndumiso Tembe

If you are experiencing technical issues with your app you can request app support and one of our team members will be in touch with you within one business day.

How to request app support:

  1. Tap the three bars at the top left of your screen. This will open a menu.
  2. Tap the "Request App Support" button located just above the "Sign Out" option.
  3. A new page will open with some of the fields already filled in. In the blank space under your email address, type out your issue/concern with as much detail as possible.
  4. When you are finished, tap the "Submit" button.
  5. You will receive an automated confirmation of your request in your email as well as a link to track your query.

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