Thank you for contacting App Support.
Kindly reply with your contact number in order for us to escalate to our provider, however, before we escalate, please attempt the following actions that may possibly resolve your issue:
- Ensure that network coverage is strong and the mobile number/s are not set on roaming.
- Ensure unwanted SMS's are removed and that phone memory is not at full capacity.
- Restart the phone (keep it off for 15 minutes to reset on the network) and then send a message to test.
- Check for any mobile applications or settings that may filter out Clickatell messages.
- User may swap sim to another phone, then you can send that number a message to test (preferably to a single-sim device).
I will be sure to update you as soon as feedback is received from our provider. Please do let us know if the above actions were helpful.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article